AI-Powered Experience Architect & Design Lead

salesforce.com, inc.; United States; On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking an experienced Experience Architect (Design Consultant Lead) to steer design teams across engagements, ensuring high-quality execution and a compelling value narrative for customers. You will collaborate with enterprise stakeholders, apply human-centered design, and leverage AI tools to accelerate delivery and innovation.

Responsibilities include guiding discovery, shaping strategic roadmaps, and partnering with cross-functional teams to translate business needs into

Qualifications

• 8+ years of experience in experience design, user research, interaction design, or related fields.
• Proven track record of leading design teams and managing complex design initiatives.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.
• Strong proficiency with AI tools for innovation and design.
• Experience in dual roles such as HCC, training delivery, or pre-sales/go-to-market support.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles.
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
• Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators.
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences.
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences.
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes.
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions.
• Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions.
• Support dual-role responsibilities such as HCC, training delivery, or cross-functional initiatives as needed

Skills

Experience design

User research

Interaction design

Design thinking

Agile methodologies

Executive stakeholder communication

Education

Degree or equivalent relevant experience

Tools

AI tools

Job description

Salesforce is seeking an experienced Experience Architect (Design Consultant Lead) to steer design teams across engagements, ensuring high-quality execution and a compelling value narrative for customers. You will collaborate with enterprise stakeholders, apply human-centered design, and leverage AI tools to accelerate delivery and innovation.

Responsibilities include guiding discovery, shaping strategic roadmaps, and partnering with cross-functional teams to translate business needs into