Experience Architect: AI-Driven Design Leader

salesforce.com, inc.; Town of Texas (WI); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce seeks an Experience Architect (Design Consultant Lead) to headline design efforts across engagements, translating business needs into transformative experiences. You will guide teams, run discovery, and partner with executives to deliver value.

A strong focus on human-centered design, AI-enabled innovation, and agile delivery is required for success. This role emphasizes customer success, cross-functional collaboration, and a willingness to travel up to 50% to work on site with

Qualifications

• 8+ years in experience design, user research, or related fields.
• Proven track record leading design teams on complex programs.
• Experience with enterprise technology transformations at large companies.

Responsibilities

• Lead design teams to drive core activities across project lifecycles.
• Develop scopes, timelines, and strategic roadmaps aligned to business goals.
• Build relationships with customers and cross-functional stakeholders.
• Lead discovery sessions, interviews, and collaborative design workshops.
• Apply human-centered design to deliver transformational experiences.
• Communicate design concepts and business value to diverse audiences.
• Leverage AI to drive innovation and accelerate delivery.
• Provide thought leadership in pre-sales and business strategy discussions.

Skills

Experience design

Team leadership

Executive stakeholder engagement

AI tools

Design thinking

Agile methodologies

Research synthesis

Presenting to executives

Education

Degree or equivalent relevant experience

Tools

AI tools platforms

Job description

Salesforce seeks an Experience Architect (Design Consultant Lead) to headline design efforts across engagements, translating business needs into transformative experiences. You will guide teams, run discovery, and partner with executives to deliver value.

A strong focus on human-centered design, AI-enabled innovation, and agile delivery is required for success. This role emphasizes customer success, cross-functional collaboration, and a willingness to travel up to 50% to work on site with