Lead Experience Architect - AI-Driven Design & Strategy

Socket.dev

Massachusetts

Hybrid

USD 149,000 - 224,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Salesforce is seeking an Experience Architect (Design Consultant Lead) to guide design teams across enterprise engagements. You will translate business needs into intuitive, transformational experiences, lead discovery sessions, and ensure high-quality execution throughout engagements.

Ideal candidates will bring 8+ years in experience design, strong AI tool proficiency, and a proven ability to work with Fortune 500 clients.

Qualifications

8+ years of experience in experience design, user research, interaction design, or related fields.
Proven track record of leading design teams and managing complex design initiatives throughout project lifecycles.
Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.
Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work
Experience serving in dual roles such as Human Centered Change (HCC), training delivery, business strategy, or pre-sales/go-to-market support
Advanced skills in human-centered design, design-thinking methodologies, interaction design, and journey mapping
Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs
Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data
Proven ability to frame problems strategically, facilitate stakeholder alignment, and manage client relationships
Experience with Agile methodologies and working within Agile delivery frameworks
Comfortable presenting to and building relationships with executive-level stakeholders
Excellent communication skills; adept at navigating difficult conversations and providing constructive feedback
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers

Responsibilities

Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators
Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
Apply design-thinking and human-centered design methodologies to deliver transformational experiences
Create compelling stories and communicate design concepts that articulate business value to diverse audiences
Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions
Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed