Experience Architect: AI-Powered Design Leader

salesforce.com, inc.; Town of Florida (NY); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking an Experience Architect (Design Lead) to steer design strategy and outcomes across complex engagements. You will guide cross-functional teams, translate user needs into transformational experiences, and apply human-centered design in enterprise settings.

Strong leadership, research, and prototyping skills are essential, as is experience with Agile frameworks and senior stakeholder engagement. Travel up to 50% and on-site collaboration with customers are expected.

Qualifications

• 8+ years of experience in experience design, user research, interaction design, or related fields.
• Proven track record of leading design teams and managing complex design initiatives.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.
• Strong proficiency with AI tools for innovation, efficiency, and day-to-day design work.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles.
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
• Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators.
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences.
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences.
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes.
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions.
• Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions.
• Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed.

Skills

Experience design

User research

Interaction design

Agile methodologies

Education

Degree or equivalent

Tools

AI tools

Job description

Salesforce is seeking an Experience Architect (Design Lead) to steer design strategy and outcomes across complex engagements. You will guide cross-functional teams, translate user needs into transformational experiences, and apply human-centered design in enterprise settings.

Strong leadership, research, and prototyping skills are essential, as is experience with Agile frameworks and senior stakeholder engagement. Travel up to 50% and on-site collaboration with customers are expected.