Senior Executive IT & AV Support Lead

Yoh Services LLC; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking an Executive Support Lead to join a high-visibility IT team supporting executive leadership and enterprise end users in a hybrid NYC environment.

The role requires 10+ years in IT with at least 5 years in executive support, strong troubleshooting, and hands-on experience with Microsoft 365, Intune, SCCM, Windows Autopilot, AVD, Windows 365, and AWS WorkSpaces, plus AV and collaboration expertise.

Qualifications

• 10+ years of IT experience with at least 5 years focused on Executive Support, End User Computing, Digital Workplace, or related areas.
• Proven experience supporting senior executives, leadership teams, or other high-profile business users.
• Strong hands-on experience with: Microsoft 365, Microsoft Intune, SCCM, Windows Autopilot, Azure Virtual Desktop (AVD), Windows 365, AWS WorkSpaces.

Responsibilities

• Troubleshoot and support Windows endpoints and virtual desktop environments.
• Manage and support Azure Virtual Desktop, Windows 365, AWS WorkSpaces, and traditional VDI platforms.
• Administer and support Microsoft Intune, SCCM, and Windows Autopilot.
• Oversee executive device lifecycle management including provisioning, upgrades, refreshes, maintenance, and retirement.
• Support executive conference rooms, meeting spaces, and hybrid work environments.
• Manage Microsoft Teams Rooms and associated AV technologies including displays, cameras, microphones, room-control systems, and conferencing hardware.
• Partner with facilities teams, vendors, and business stakeholders to ensure successful meeting execution.
• Provide both onsite and remote support for collaboration technologies.
• Ensure executive support processes align with corporate security standards and compliance requirements.
• Work closely with security and infrastructure teams to maintain secure device configurations.
• Protect sensitive executive data while handling confidential matters with discretion and professionalism.
• Support enterprise security initiatives related to endpoint management and executive computing environments.
• Stay current with emerging AI and Generative AI technologies impacting the digital workplace.
• Identify opportunities to improve efficiency through automation and process improvements.
• Support adoption of modern workplace technologies and end-user productivity solutions.
• Contribute ideas that enhance the overall employee and executive technology experience.
• Partner with cross-functional teams across IT, Security, HR, Facilities, and business units.
• Manage relationships with AV, hardware, software, and technology vendors.
• Assist with evaluating and implementing new workplace technologies.
• Create and maintain technical documentation, operational procedures, and support runbooks.

Skills

Executive support

Communication

Troubleshooting

Tools

Microsoft 365

Microsoft Intune

SCCM

Windows Autopilot

Azure Virtual Desktop

Windows 365

AWS WorkSpaces

Job description

Yoh is seeking an Executive Support Lead to join a high-visibility IT team supporting executive leadership and enterprise end users in a hybrid NYC environment.

The role requires 10+ years in IT with at least 5 years in executive support, strong troubleshooting, and hands-on experience with Microsoft 365, Intune, SCCM, Windows Autopilot, AVD, Windows 365, and AWS WorkSpaces, plus AV and collaboration expertise.