NY Site and Executive Support Lead

Yoh Services LLC; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking an Executive Support Lead to join a high-visibility IT team supporting executive leadership and enterprise end users in a hybrid NYC environment.

The role requires 10+ years in IT with at least 5 years in executive support, strong troubleshooting, and hands-on experience with Microsoft 365, Intune, SCCM, Windows Autopilot, AVD, Windows 365, and AWS WorkSpaces, plus AV and collaboration expertise.

Qualifications

• 10+ years of IT experience with at least 5 years focused on Executive Support, End User Computing, Digital Workplace, or related areas.
• Proven experience supporting senior executives, leadership teams, or other high-profile business users.
• Strong hands-on experience with: Microsoft 365, Microsoft Intune, SCCM, Windows Autopilot, Azure Virtual Desktop (AVD), Windows 365, AWS WorkSpaces.

Responsibilities

• Troubleshoot and support Windows endpoints and virtual desktop environments.
• Manage and support Azure Virtual Desktop, Windows 365, AWS WorkSpaces, and traditional VDI platforms.
• Administer and support Microsoft Intune, SCCM, and Windows Autopilot.
• Oversee executive device lifecycle management including provisioning, upgrades, refreshes, maintenance, and retirement.
• Support executive conference rooms, meeting spaces, and hybrid work environments.
• Manage Microsoft Teams Rooms and associated AV technologies including displays, cameras, microphones, room-control systems, and conferencing hardware.
• Partner with facilities teams, vendors, and business stakeholders to ensure successful meeting execution.
• Provide both onsite and remote support for collaboration technologies.
• Ensure executive support processes align with corporate security standards and compliance requirements.
• Work closely with security and infrastructure teams to maintain secure device configurations.
• Protect sensitive executive data while handling confidential matters with discretion and professionalism.
• Support enterprise security initiatives related to endpoint management and executive computing environments.
• Stay current with emerging AI and Generative AI technologies impacting the digital workplace.
• Identify opportunities to improve efficiency through automation and process improvements.
• Support adoption of modern workplace technologies and end-user productivity solutions.
• Contribute ideas that enhance the overall employee and executive technology experience.
• Partner with cross-functional teams across IT, Security, HR, Facilities, and business units.
• Manage relationships with AV, hardware, software, and technology vendors.
• Assist with evaluating and implementing new workplace technologies.
• Create and maintain technical documentation, operational procedures, and support runbooks.

Skills

Executive support

Communication

Troubleshooting

Tools

Microsoft 365

Microsoft Intune

SCCM

Windows Autopilot

Azure Virtual Desktop

Windows 365

AWS WorkSpaces

Job description

Executive Support Lead

Job Details

Location: Hybrid - 3 days onsite in Hudson Yards, New York City

Travel: Up to 25% or more as needed to support additional locations including New Jersey, Pennsylvania, and other sites

Salary Range: $120,000-$140,000

We are seeking a Senior Executive Support Engineer to join a high-performing team supporting executive leadership and enterprise end users. This role is ideal for a seasoned IT professional who thrives in high-visibility environments, enjoys solving complex technical challenges, and delivers exceptional white-glove support to senior executives.

The successful candidate will serve as a trusted technology partner to executive stakeholders while helping drive modern workplace initiatives across endpoint management, collaboration technologies, AV support, security, and automation.

Responsibilities Executive & VIP Technology Support

End User Computing & Device Management

• Troubleshoot and support Windows endpoints and virtual desktop environments.
• Manage and support Azure Virtual Desktop, Windows 365, AWS WorkSpaces, and traditional VDI platforms.
• Administer and support Microsoft Intune, SCCM, and Windows Autopilot.
• Oversee executive device lifecycle management including provisioning, upgrades, refreshes, maintenance, and retirement.

Audiovisual & Collaboration Support

• Support executive conference rooms, meeting spaces, and hybrid work environments.
• Manage Microsoft Teams Rooms and associated AV technologies including displays, cameras, microphones, room-control systems, and conferencing hardware.
• Partner with facilities teams, vendors, and business stakeholders to ensure successful meeting execution.
• Provide both onsite and remote support for collaboration technologies.

Security & Compliance

• Ensure executive support processes align with corporate security standards and compliance requirements.
• Work closely with security and infrastructure teams to maintain secure device configurations.
• Protect sensitive executive data while handling confidential matters with discretion and professionalism.
• Support enterprise security initiatives related to endpoint management and executive computing environments.

Innovation, Automation & AI

• Stay current with emerging AI and Generative AI technologies impacting the digital workplace.
• Identify opportunities to improve efficiency through automation and process improvements.
• Support adoption of modern workplace technologies and end-user productivity solutions.
• Contribute ideas that enhance the overall employee and executive technology experience.

Collaboration & Vendor Management

• Partner with cross-functional teams across IT, Security, HR, Facilities, and business units.
• Manage relationships with AV, hardware, software, and technology vendors.
• Assist with evaluating and implementing new workplace technologies.
• Create and maintain technical documentation, operational procedures, and support runbooks.

Required Qualifications

• 10+ years of IT experience with at least 5 years focused on Executive Support, End User Computing, Digital Workplace, or related areas.
• Proven experience supporting senior executives, leadership teams, or other high-profile business users.
• Strong hands-on experience with:
  • Microsoft 365
  • Microsoft Intune
  • SCCM
  • Windows Autopilot
  • Azure Virtual Desktop (AVD)
  • Windows 365
  • AWS WorkSpaces
• Experience with enterprise endpoint management and device lifecycle management.
• Knowledge of Microsoft E5 Security capabilities and modern workplace security practices.
• Experience supporting enterprise collaboration platforms and audiovisual environments.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work effectively in fast-paced, high-visibility environments.

Preferred Qualifications

• Experience within an executive or VIP support model.
• Background in incident management and enterprise IT escalations.
• Experience creating operational documentation and technical runbooks.
• Prior experience mentoring support staff or serving as a senior technical lead.
• Strong understanding of enterprise collaboration technologies and meeting room solutions.
• Experience with automation and process improvement initiatives.
• Familiarity with AI and Generative AI technologies used in workplace environments.

Estimated Min Rate: $120000.00

Estimated Max Rate: $140000.00

What’s In It for You?

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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