Executive IT Support Lead - End-User & AV

TKO; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading sports and entertainment company in New York seeks a Senior Team Lead to provide expert IT support to senior executives. The role involves troubleshooting issues across Windows and macOS, mentoring a support team, and ensuring seamless operations for executive meetings. Ideal candidates should have significant experience in IT, team leadership, and be able to communicate complex technical concepts to non-technical users. This position offers opportunities for project management and continuous improvement in a fast-paced environment.

Qualifications

• 6+ years of equivalent work experience with 3+ years of supervising or leading support teams.
• Detailed knowledge of Microsoft Office Products and client applications.
• Hands-on hardware and software troubleshooting experience.

Responsibilities

• Provide expert IT support to end users, including senior executives.
• Act as an escalation and leadership point for local support engineer teams.
• Support the AV footprint, including troubleshooting various meeting platforms.

Skills

IT support

troubleshooting

communication

customer service

project management

Education

College diploma or university degree in Computer Science

Tools

Microsoft Windows

macOS

ServiceNow

Google Workspace

Zoom

Job description

A leading sports and entertainment company in New York seeks a Senior Team Lead to provide expert IT support to senior executives. The role involves troubleshooting issues across Windows and macOS, mentoring a support team, and ensuring seamless operations for executive meetings. Ideal candidates should have significant experience in IT, team leadership, and be able to communicate complex technical concepts to non-technical users. This position offers opportunities for project management and continuous improvement in a fast-paced environment.