Senior Executive IT Support Specialist

Atrium Staffing LLC; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Annual bonus eligibility

Job summary

Atrium Staffing LLC is seeking a Senior Executive IT Support Specialist in New York to provide high-touch, white-glove technology support to C-suite and senior executives. This role demands discretion, professionalism, and the ability to troubleshoot in real time across devices and enterprise apps.

The ideal candidate brings 5+ years of IT support with 3+ years in executive support, strong iOS and Windows/Microsoft 365 proficiency, and a proven track record of delivering exceptional service in a

Qualifications

• 5+ years of professional IT support experience.
• 3+ years in dedicated executive or C-suite IT support.
• Hands-on support for iPhone/iPad and Apple iOS.
• Strong Windows and Microsoft 365 support experience.
• Experience with Outlook, Teams, Zoom, and collaboration tools.
• Excellent troubleshooting and communication skills.
• Professional presentation and white-glove service.
• Ability to work onsite with high-demand executives.

Responsibilities

• Provide dedicated, white-gl glove IT support to C-suite and senior executive users.
• Troubleshoot hardware, software, mobile device, and application issues in real time.
• Support and maintain iPhones and iPads, including device configuration and synchronization.
• Support Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, and other enterprise applications.
• Partner closely with executive administrative teams to proactively identify and resolve technology issues.
• Configure devices, perform software updates, and provide proactive system maintenance.
• Provide technical support during meetings, business travel, and other high-priority situations.
• Escalate complex issues to internal IT teams while maintaining ownership of the executive experience.
• Maintain confidentiality when handling sensitive executive information.
• Provide occasional after-hours or remote support as needed.

Skills

Executive IT support

C-suite support

iOS / iPhone/iPad

Windows / Microsoft 365

Outlook / Teams / Zoom

Troubleshooting

Discretion & professionalism

Onsite work 5 days/week

Education

Bachelor’s degree

Tools

Intune / MDM

Microsoft 365 Admin

Job description

Client Overview:

Our client is a leading global organization seeking an experienced Senior Executive IT Support Specialist to provide dedicated, white-glove technology support to senior executive leadership. This is a highly visible position within a polished, fast-paced corporate environment.

Salary/Hourly Rate:

$115k - $135k

Position Overview:

The Senior Executive IT Support Specialist will provide dedicated, high-touch technical support to C-suite and senior executive users. This role requires someone with several years of direct executive support experience who can provide real-time troubleshooting while maintaining an exceptional level of professionalism, discretion, and responsiveness.
The ideal candidate has supported senior executives as a primary responsibility, rather than simply assisting executives as part of a broader IT support position.

Responsibilities of the Senior Executive IT Support Specialist:

• Provide dedicated, white-glove IT support to C-suite and senior executive users.
• Troubleshoot hardware, software, mobile device, and application issues in real time.
• Support and maintain iPhones and iPads, including device configuration and synchronization.
• Support Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, and other enterprise applications.
• Partner closely with executive administrative teams to proactively identify and resolve technology issues.
• Configure devices, perform software updates, and provide proactive system maintenance.
• Provide technical support during meetings, business travel, and other high-priority situations.
• Escalate complex issues to internal IT teams while maintaining ownership of the executive experience.
• Maintain confidentiality when handling sensitive executive information.
• Provide occasional after-hours or remote support as needed.

Required Experience/Skills for the Senior Executive IT Support Specialist:

• 5+ years of professional IT support experience.
• 3+ years of dedicated executive or C-suite IT support experience.
• Strong hands-on experience supporting iPhones, iPads, and Apple iOS.
• Strong Windows and Microsoft 365 support experience.
• Experience supporting Outlook, Teams, Zoom, and related collaboration tools.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Polished, professional presentation and white-glove customer service approach.
• Ability to work effectively with high-demand senior executives.
• Demonstrated stability and consistent tenure throughout career history.
• Ability to work onsite 5 days per week.

Preferred Experience/Skills for the Senior Executive IT Support Specialist:

• 3-5+ years of dedicated executive support experience.
• Intune and/or Mobile Device Management (MDM) experience.
• Experience supporting executives within a large, global corporate environment.
• Experience with enterprise-grade mobile security configurations.
• Experience supporting hybrid/mobile executive work environments.

Education Requirements:

• Bachelor’s degree required.

Benefits:

• Comprehensive benefits package including medical, dental, and vision insurance, life and disability insurance, 401(k) with employer matching contributions, wellness benefits, paid time off, and eligibility for an annual bonus.

Job Wrapping ID: #LI-AJ3