Senior Director, Event Technology — Venues (Naples)

Encore; Naples (FL); On-site; USD 102,000 - 133,000; Full time

Job summary

Encore seeks a Senior Director, Event Technology to lead sales and operations teams across venues. You will drive revenue, manage profitability, and maintain World-Class service while building strong venue relationships.

The role requires extensive AV, operations leadership, and customer service experience, with a focus on continuous improvement and team development in a dynamic hotel/convention environment.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 7+ years of audio-visual experience.
• 7+ years of operations supervisory/management experience.
• 5+ years of customer service or hospitality experience is preferred.
• Effective relationship management skills and experience.

Responsibilities

• Develop and maintain strong relationships with clients at all levels and provide outstanding customer service.
• Manage revenue and profitability through efficient and controlled operations.
• Plan and execute events according to production standards.
• Provide technical escalation support to sales and operations leadership.
• Oversee inventory control and equipment maintenance across venues.
• Lead and develop teams with a focus on performance and quality.

Skills

Customer service

Leadership

Sales planning

CRM

Operations management

Financial acumen

Education

Bachelor’s degree or equivalent experience

Tools

CRM

Microsoft Office

Computer systems

Job description

Encore seeks a Senior Director, Event Technology to lead sales and operations teams across venues. You will drive revenue, manage profitability, and maintain World-Class service while building strong venue relationships.

The role requires extensive AV, operations leadership, and customer service experience, with a focus on continuous improvement and team development in a dynamic hotel/convention environment.