Senior Director, Event Technology - Venues

Encore; East Naples (FL); On-site; USD 74,000 - 97,000; Full time

Job summary

Encore in the United States (Florida) seeks a Senior Director, Event Technology to lead sales and operations for a venue portfolio, directing teams to achieve revenue and profitability while delivering World-Class service.

You will cultivate relationships with venue leadership, oversee budgeting, reporting and capital expenditure processes, and ensure seamless event production and client satisfaction across high-profile occasions.

Qualifications

• 7+ years of audio-visual experience.
• 7+ years of operations supervisory/management experience.
• 5+ years of customer service or hospitality experience is preferred.

Responsibilities

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Service high profile/visibility events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence contract renewals and coordinate with internal resources for renewals.
• Drive results by managing an efficient and profitable operation with a focus on revenue maximization and cost controls.
• Review location P&L and implement action plans to grow the business.
• Guarantee Encore presence at venue meetings and review upcoming events with leadership.
• Ensure equipment security, inventory control, and adherence to SOPs across venues.
• Provide technical escalation and ensure staff understand technical aspects of the job.

Skills

Audio-visual experience

Operations management

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

Encore in the United States (Florida) seeks a Senior Director, Event Technology to lead sales and operations for a venue portfolio, directing teams to achieve revenue and profitability while delivering World-Class service.

You will cultivate relationships with venue leadership, oversee budgeting, reporting and capital expenditure processes, and ensure seamless event production and client satisfaction across high-profile occasions.