Senior Event Technology Director

Encore; Edina (MN); On-site; USD 56,000 - 73,000; Full time

Job summary

Encore in Edina, MN seeks a Director, Event Technology II to lead venue operations and maximize profitability. You will drive revenue, manage personnel, and ensure top-tier service for events with focus on AV systems and customer satisfaction.

The role demands leadership, strong financial oversight, and collaboration with regional teams to plan, quote, and execute events while maintaining high standards of quality and safety.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio-visual experience.
• 2+ years of operations/supervisory experience.
• 3+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Responsibilities

• Drive results by managing an efficient and profitable operation with a focus on revenue maximization and cost controls.
• Achieve financial goals by managing labor, equipment sub-rentals and other costs.
• Understand and utilize operational and financial reports and complete reports on time.
• Coordinate invoicing and ensure billing is reviewed by clients.
• Prepare sales forecasts and participate in business reviews with regional management.
• Review and manage location P&L and develop action plans to grow the business.
• Ensure venue partners process all payments to Encore in a timely basis.
• Perform daily floor operations including scheduling and equipment setups, operation, and strikes.
• Ensure timely delivery of equipment and services per client and venue standards.
• Attend site meetings, plan events, and collaborate with vendors and departments to service events.
• Understand event cost structure and incorporate into solution designs.
• Provide world-class service and maintain relationships with customers and venue personnel.

Skills

Customer service

Hospitality

Leadership

Education

Bachelor’s degree preferred or equivalent experience

Equivalent experience

Tools

AV hardware

MS Office

Job description

Encore in Edina, MN seeks a Director, Event Technology II to lead venue operations and maximize profitability. You will drive revenue, manage personnel, and ensure top-tier service for events with focus on AV systems and customer satisfaction.

The role demands leadership, strong financial oversight, and collaboration with regional teams to plan, quote, and execute events while maintaining high standards of quality and safety.