Senior Event Sales Manager – Hospitality & Groups

Highgate; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

EAP (Employee Assistance Program)

Tuition reimbursement

Job summary

Hyatt Regency San Francisco Downtown SOMA seeks an experienced Event Sales Manager to develop strategy for group business and negotiate hotel contracts in assigned markets, including national, corporate, regional, and associations.

The role involves soliciting leads, representing the hotel to prospective clients, and coordinating with operations to ensure service quality. Travel may be required to pursue opportunities and trade shows.

Qualifications

• Two years of college, degree desirable.
• Excellent written and oral communication skills.
• Prefer 2-4 years experience in sales and/or event services, strong self-direction, able to prospect, excellent computer and telephone skills.
• Superior relationship-building skills and able to effectively network.
• Aggressive, outgoing and self-motivating individual with pleasant personality.
• Prior hotel experience in hospitality sales, conference planning or convention skills.

Responsibilities

• Understand basic sales techniques and customer service.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development.
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries.
• Maintain knowledge of daily scheduled group functions, times, locations, and requirements.
• All styles of meeting and Banquet room settings.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting; track actuals against budget.
• Manage group room blocks until contracted “cut off” and prepare accurate deposit invoices.
• Review Final bill for completeness and accuracy; prepare and distribute Banquet event orders on time.
• Negotiate contracts and coordinate with operations for servicing accounts; formulate proposals for prospective customers.
• Lead on-site inspections by customers; entertain customers; conduct outside sales calls to develop leads.
• Attend trade shows/events and make personal calls on customers; travel may be required within or outside the United States.
• Forecast realistic group pick-up using history and other data.
• Distribute information relating to the company, the customer and the hotel.
• Participate in related trade organizations.

Skills

Excellent communication

Sales experience

Event services experience

Networking skills

Self-motivated

Customer service

Education

2 years of college or degree desirable

Tools

Microsoft Office

CRM software

Job description

Hyatt Regency San Francisco Downtown SOMA seeks an experienced Event Sales Manager to develop strategy for group business and negotiate hotel contracts in assigned markets, including national, corporate, regional, and associations.

The role involves soliciting leads, representing the hotel to prospective clients, and coordinating with operations to ensure service quality. Travel may be required to pursue opportunities and trade shows.