Senior Event Operations Lead – Hospitality & Experiences

Lucky Strike Entertainment Corporation; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plan

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave, and Federal

Perks! Bowling, Boomer's, and Waterpar

Retail discounts

Event discounts

And more

Job summary

Lucky Strike Entertainment Corporation in Houston is hiring an Event Operations Manager to lead a team of event hosts and execute remarkable experiences for clients across our bowling, waterpark, and entertainment centers. You will partner with Sales and Operations to deliver seamless events, train staff, manage post-event reporting, and continuously improve guest satisfaction.

A strong hospitality background, formal education, and MS Office skills are required while weekend/holiday availability

Qualifications

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas
• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

Skills

Management Experience

Banquet Captain

Event Planning

Event Execution

F&B Knowledge

Hospitality Industry Knowledge

MS Office

Database Software

POS Systems

Education

Bachelor’s degree

Tools

MS Office Suite

Database software

POS register systems

Job description

Lucky Strike Entertainment Corporation in Houston is hiring an Event Operations Manager to lead a team of event hosts and execute remarkable experiences for clients across our bowling, waterpark, and entertainment centers. You will partner with Sales and Operations to deliver seamless events, train staff, manage post-event reporting, and continuously improve guest satisfaction.

A strong hospitality background, formal education, and MS Office skills are required while weekend/holiday availability