Senior Event Operations & Guest Experience Lead

Lucky Strike Entertainment Corporation; Cupertino (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Quarterly incentive kicker

Commission and incentives

Job summary

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager to lead a team of event hosts and deliver exceptional hospitality experiences at our bowling, arcade, and entertainment centers in California. You will collaborate with Sales and Operations, forecast events, and ensure seamless event execution.

The role requires 1+ year of management, banquet captain experience, a Bachelor’s degree, and strong knowledge of F&B and event planning.

Qualifications

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas
• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

Skills

1 Year+ Management Experience

Banquet Captain

Bachelor’s degree

F&B & Hospitality Knowledge

Event Planning & Execution

MS Office & Database Software

POS Systems Knowledge

Education

Bachelor’s degree

Tools

MS Office Suite

Database software

POS register systems

Job description

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager to lead a team of event hosts and deliver exceptional hospitality experiences at our bowling, arcade, and entertainment centers in California. You will collaborate with Sales and Operations, forecast events, and ensure seamless event execution.

The role requires 1+ year of management, banquet captain experience, a Bachelor’s degree, and strong knowledge of F&B and event planning.