Event Operations Manager

Spanish Springs Lanes; West Jupiter (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Total rewards package

Job summary

Lucky Strike Entertainment is seeking an Event Operations Manager to oversee event staff and ensure flawless party execution. You will work with sales and operations to create seamless guest experiences and manage event setup from planning to wrap-up.

The role requires strong people skills, hospitality industry knowledge, and the ability to handle varying shifts, including weekends and holidays. You will report to the center General Manager and drive guest satisfaction through excellent service.

Qualifications

• Minimum 1 year of management experience.
• 2+ years as banquet captain or similar.
• Bachelor’s degree required.
• Knowledge of food & beverage and hospitality industry.
• Broad knowledge of/event planning and execution.
• Proficiency with MS Office and database software.
• Knowledge of POS register systems.

Responsibilities

• Host special events; lead a team of event hosts; oversee setup of event spaces.
• Collaborate with Sales and Operations to ensure seamless events.
• Build personal connections with event contacts; exceed client expectations.
• Complete event reports and use feedback to improve guest satisfaction.
• Forecast events and schedule staff; discipline as needed per HR policy.
• Be flexible with shifts, weekends, and holidays.

Skills

Management experience

Banquet captain

MS Office & databases

POS systems knowledge

F&B & hospitality industry knowledge

Event planning & execution

Education

Bachelor’s degree

Tools

MS Office Suite

Database software

Job description

Why Lucky Strike?

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

BE THE HOST WITH THE MOST

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas

BRING THE PARTY TO LIFE

• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

CONNECT WITH YOUR CLIENT

• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting

ALWAYS BE IMPROVING

• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

MANAGE THE TEAM

• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

REMAIN FLEXIBLE

• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.

DESIRED SKILLS

Check out the desired skills below and see if you have what it takes to join our world-class team

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits