Event Operations Lead – Guest Experience

Lucky Strike Entertainment Corporation; San Jose (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Job summary

Lucky Strike Entertainment is seeking an Event Operations Manager in San Jose to lead a team of event hosts, oversee setup, and ensure flawless client experiences across our bowling, arcade, and party venues.

Reporting to the center General Manager, you will collaborate with Sales and Operations, coordinate staff schedules, and adapt to varying shifts to deliver memorable events and repeat bookings.

Qualifications

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas
• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded
• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
• Forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

Skills

Management experience

Event planning

Communication

Education

Bachelor’s degree

Tools

MS Office

POS systems

Job description

Lucky Strike Entertainment is seeking an Event Operations Manager in San Jose to lead a team of event hosts, oversee setup, and ensure flawless client experiences across our bowling, arcade, and party venues.

Reporting to the center General Manager, you will collaborate with Sales and Operations, coordinate staff schedules, and adapt to varying shifts to deliver memorable events and repeat bookings.