Senior Program Operations Lead

American Express Global Business Travel; Topeka (KS); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel is seeking a Team Leader to run the program team, own the plan and budget for assigned programs, and serve as the client's daily delivery contact.

You will manage end-to-end delivery from kickoff to onsite execution, oversee budgets, timelines, and communications, and partner with senior leaders to grow and renew programs across a national client base in the United States.

Responsibilities

• Lead the dedicated account program team, including Sr Meeting Managers, Meeting Managers, Meeting Coordinators, and functional leads for registration, content, and food and beverage, with direct responsibility for assignments, performance, development, and coverage across the program calendar.
• Own delivery for every assigned program from planning kickoff through onsite execution and close, including the flagship annual conference.
• Serve as the client's primary delivery contact day to day, running planning cadences, status reporting, and decision requests so the client always knows where each program stands and what it needs from them.
• Own program budgets from initial estimate through final reconciliation, including forecasts, change control, supplier commitments, and the financial reporting the client relies on.
• Own the master timeline and milestone tracking for every program in Smartsheet, and hold the team, suppliers, and client stakeholders to their dates.
• Oversee registration, housing, and attendee communications built in the client's Cvent instance, and own the data integrity, reporting, and privacy discipline that come with it.
• Lead supplier and venue management across the portfolio, from sourcing handoff through contract compliance and onsite performance, across hotels, destination and technology partners, and production resources.
• Lead onsite delivery for major programs, including staffing plans, precon meetings, run of show ownership, daily leadership huddles, and issue escalation, with the travel and extended program weeks that come with it.
• Own program documentation standards: planning files, decision logs, supplier records, and post program debriefs that let any team member pick up a program and let the account demonstrate its value at renewal.
• Partner with the Head of Event Operations on account planning, scope management, staffing forecasts, and change requests, and raise scope creep, risk, and resourcing gaps early with a recommendation attached.

Job description

American Express Global Business Travel is seeking a Team Leader to run the program team, own the plan and budget for assigned programs, and serve as the client's daily delivery contact.

You will manage end-to-end delivery from kickoff to onsite execution, oversee budgets, timelines, and communications, and partner with senior leaders to grow and renew programs across a national client base in the United States.