Senior Event AV Lead: Expert Tech & Guest Experience

confidential; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

TAPP Film is seeking a Technical Lead to oversee intermediate level AV system setup and operation in hospitality venues. The role reports to an Operations Manager or Director of Event Technology and emphasizes customer satisfaction.

Responsibilities include managing equipment operation, troubleshooting issues, and leading a team to ensure secure, efficient service and top-tier customer support at events.

Qualifications

• Experience setting up and operating audiovisual equipment in hospitality environments.
• Ability to troubleshoot and resolve technical issues quickly.
• Strong customer service orientation and communication skills.
• Capable of mentoring and coaching peers or junior staff.

Responsibilities

• Operate audiovisual equipment for events and installations.
• Set up, operate, and break down AV systems accurately and timely.
• Troubleshoot issues and resolve problems quickly.
• Follow all security and safety measures for equipment and venues.
• Ensure equipment is secure from theft or damage during use.
• Provide excellent service to internal and external customers and lead by example.

Skills

Equipment operation

Troubleshooting

Customer service

Leadership

Job description

TAPP Film is seeking a Technical Lead to oversee intermediate level AV system setup and operation in hospitality venues. The role reports to an Operations Manager or Director of Event Technology and emphasizes customer satisfaction.

Responsibilities include managing equipment operation, troubleshooting issues, and leading a team to ensure secure, efficient service and top-tier customer support at events.