Senior EV Sales Advisor

Rivian; Miami (FL); On-site; USD 37,000 - 46,000; Full time

Job summary

Rivian in Florida is seeking a Sales Advisor IV to build relationships with prospective customers, manage the full sales cycle from lead to close, and deliver a personalized purchase experience. You will educate customers across in-person visits, demo drives, and digital channels to drive conversion and loyalty.

The role requires a customer-first mindset, resilience in a fast-paced startup environment, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.
• Ability to work effectively both in a team and independently.
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Support and motivate fellow team members by providing clear direction and feedback.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
• Take on additional projects, duties and assignments as required and/or by request from sales leadership.

Skills

Sales experience

CRM experience

Communication

Team collaboration

Flexibility scheduling

Education

High School Diploma

Tools

Salesforce

Microsoft Word

Excel

PowerPoint

Teams

Google Workspace

Job description

Rivian in Florida is seeking a Sales Advisor IV to build relationships with prospective customers, manage the full sales cycle from lead to close, and deliver a personalized purchase experience. You will educate customers across in-person visits, demo drives, and digital channels to drive conversion and loyalty.

The role requires a customer-first mindset, resilience in a fast-paced startup environment, and the ability to work flexible hours including weekends and holidays.