Senior EV Field Service Lead — HV Diagnostics

Rivian; Syosset (NY); Hybride; USD 50 000 - 94 000; Plein temps

Résumé du poste

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader, supporting complex vehicle repairs and field operations. The role blends in-service center work with remote support, travel to remote sites, and occasional plant assignments to drive improvements and mentor teammates.

The position emphasizes diagnostics, supervision, and use of high-end tools, with ongoing focus on safety, documentation, and cross-functional collaboration across Rivian's

Qualifications

• High School Diploma or equivalent.
• Automotive repair school or vocational program completed.
• Valid driver's license with a clean driving record.
• Travel to regional locations or production plants as needed.
• Willingness to work 40 hours/week including varied shifts.
• Experience with HV vehicle systems preferred.
• Proficiency with Windows/Mac environments and service systems.

Responsabilités

• Advanced diagnostics and complex repairs at service centers and field sites.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor, and train junior technicians.
• Use specialized diagnostic tools to resolve HV and network faults.
• Conduct road tests and drive process improvements.
• Oversee parts operations including inventory and billing.
• Produce documentation and root-cause analysis.

Connaissances

HV systems

Diagnostics

Leadership

Remote troubleshooting

Documentation

Formation

High school diploma

Automotive repair school

State mechanic certifications

Outils

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Description du poste

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader, supporting complex vehicle repairs and field operations. The role blends in-service center work with remote support, travel to remote sites, and occasional plant assignments to drive improvements and mentor teammates.

The position emphasizes diagnostics, supervision, and use of high-end tools, with ongoing focus on safety, documentation, and cross-functional collaboration across Rivian's