Senior EV Field Service Lead – HV Diagnostics

Rivian Automotive; San Antonio (TX); On-site; USD 4,463,000 - 7,329,000; Full time

Benefits offered by this job

Annual performance bonus

401(k) Plan

Employee Stock Purchase Program

Health insurance

Dental insurance

Vision insurance

Job summary

Rivian Automotive is seeking an experienced Senior Field Service Technician to lead advanced diagnostics and field support for complex vehicle repairs. You will serve as a technical expert, mentor junior team members, and drive continuous improvement across service operations.

Based at a service center with potential remote work, travel to remote sites or production plants may be required to provide advanced field support. Strong diagnostic, leadership, and collaboration skills are essential.

Qualifications

• Minimum 5–8+ years of automotive repair experience with bumper-to-bumper diagnostics.
• 3–8+ years of hands-on work on High Voltage (HV) systems and HV diagnostic work.
• Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor).
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
• Provide high-level diagnostic guidance and remote diagnostics/repairs as needed.
• Coach, mentor, and train junior technicians and cross-functional partners.

Skills

Automotive repair

High voltage systems

Leadership

Diagnostics

Education

High School Diploma or GED

Automotive repair school/training

Tools

PICO-Scope

PCAN

Kavaser Memorator

Job description

Rivian Automotive is seeking an experienced Senior Field Service Technician to lead advanced diagnostics and field support for complex vehicle repairs. You will serve as a technical expert, mentor junior team members, and drive continuous improvement across service operations.

Based at a service center with potential remote work, travel to remote sites or production plants may be required to provide advanced field support. Strong diagnostic, leadership, and collaboration skills are essential.