Senior EV Field Service Lead - High-Voltage Diagnostics

Rivian Automotive; Menomonee Falls (WI); On-site; USD 40,000 - 76,000; Full time

Benefits offered by this job

401(k) Plan

Comprehensive benefits

Paid time off

Job summary

Rivian Automotive is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. The role blends hands-on diagnostics with mentoring, cross-functional collaboration, and continuous improvement across service centers, mobile routes, and production plants.

The position emphasizes strong leadership, advanced electrical and HV diagnostics, and customer-facing communication while enabling travel to remote locations as business needs require.

Qualifications

• High School Diploma or GED preferred.
• Graduation from an accredited automotive repair program preferred.
• Valid driver’s license with a clean record.
• 5–8+ years of automotive repair experience preferred.

Responsibilities

• Perform bumper-to-bumper diagnostics, repairs, installations at service centers and field sites.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor, and train junior technicians and partners.
• Utilize advanced diagnostic tools to resolve complex HV and network faults.
• Document work thoroughly and provide root-cause analyses and feedback.

Skills

Diagnostics

Leadership

Mentorship

Communication

Problem-solving

Education

High School Diploma or GED

Automotive repair school or vocational program

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian Automotive is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. The role blends hands-on diagnostics with mentoring, cross-functional collaboration, and continuous improvement across service centers, mobile routes, and production plants.

The position emphasizes strong leadership, advanced electrical and HV diagnostics, and customer-facing communication while enabling travel to remote locations as business needs require.