Senior EV Field Service Lead – Diagnostics & Mentorship

Rivian Automotive; Eagan (MN); Sur place; USD 87 079 000 - 164 732 000; Plein temps

Résumé du poste

Rivian Automotive is seeking a Senior Field Service Technician to serve as a technical leader in supporting complex vehicle repairs and field operations. You will drive continuous improvement, mentor junior teammates, and tackle challenging diagnostic issues in a fast-paced environment.

The role is primarily based at a service center but may involve remote work, travel to remote locations, or work at production plants to provide advanced field support as business needs require.

Qualifications

• High school diploma or equivalent preferred.
• Automotive repair school or vocational program preferred.
• Valid driver's license with clean record; willing to travel as needed.

Responsabilités

• Perform bumper-to-bumper diagnostics and complex repairs in-service centers or field settings.
• Provide high-level diagnostic guidance and remote troubleshooting when possible.
• Coach and mentor junior technicians; lead cross-functional problem-solving.
• Utilize advanced diagnostic tools to resolve HV and LV faults.
• Conduct road tests to verify repair quality and drive continuous improvements.
• Oversee parts operations: ordering, receiving, inventory, and billing.

Connaissances

High Voltage & Power Electronics

Low Voltage & Network Electronics

Chassis & Dynamics Diagnostics

ADAS & Body/Glass Integration

Documentation & Feedback

Formation

High School Diploma / GED

Automotive repair diploma or school

Outils

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Description du poste

Rivian Automotive is seeking a Senior Field Service Technician to serve as a technical leader in supporting complex vehicle repairs and field operations. You will drive continuous improvement, mentor junior teammates, and tackle challenging diagnostic issues in a fast-paced environment.

The role is primarily based at a service center but may involve remote work, travel to remote locations, or work at production plants to provide advanced field support as business needs require.