Epic Grand Central Senior Advisor — Build, Mentor & Resolve

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services to lead expert Epic EHR design, build, testing, and troubleshooting for Nordic clients. You will mentor team members, oversee engagements, and ensure high-quality service.

You will communicate complex concepts to IT and leadership, document processes, and participate in on-call rotations and travel as needed to support client needs. A strong customer service mindset and cross-functional collaboration are essential.

Qualifications

• Active Epic Grand Central certification required.
• Post-secondary education or equivalent experience required.
• Additional Epic Prelude, Cadence, Real-Time Eligibility (RTE), Welcome, or Referrals certifications and/or experience preferred, with a well-rounded understanding of patient access, patient flow, admissions, discharges, transfers, bed management, and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with Nordic’s core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices

Responsibilities

• Provide expert-level troubleshooting and problem-solving to ensure Epic applications’ integrity, integration, and stability for Nordic customers.
• Fulfill system requests by analyzing issues, translating needs into detailed specifications, and performing system builds and testing.
• Anticipate the impact of changes to other applications and manage those impacts.
• Oversee onboarding of new team members, orienting them to client configurations and processes, and introducing them to customer counterparts.
• Explain complex system setups to internal staff and customer leadership clearly.
• Create documentation to enable consistent process execution.
• Identify opportunities to delegate work to support team member growth with guidance.
• Mentor and coach team members in technical and soft skills including time management, communication, project management, and escalation.
• Provide timely, constructive feedback to build confidence and continuous improvement.
• Participate in on-call rotations outside core hours and travel up to 10%

Skills

Epic Grand Central certification

Epic modules experience

ITIL knowledge

Project management

Communication skills

Customer service

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Ticketing systems

Change management tools

Job description

Nordic is seeking a Senior Application Advisor - Managed Services to lead expert Epic EHR design, build, testing, and troubleshooting for Nordic clients. You will mentor team members, oversee engagements, and ensure high-quality service.

You will communicate complex concepts to IT and leadership, document processes, and participate in on-call rotations and travel as needed to support client needs. A strong customer service mindset and cross-functional collaboration are essential.