Epic Radiant Senior Application Advisor | Managed Services

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services to deliver expert Epic EHR design, build, testing, and advanced troubleshooting for Nordic’s healthcare clients in the United States.

The role also includes mentoring other Managed Services team members and guiding internal and customer teams toward resolution, aligning with Nordic’s mission to empower healthcare providers through technology.

Qualifications

• Post-secondary education or equivalent experience required.
• Epic certification in Radiant is required or strongly preferred.
• Excellent written and verbal communication with ability to influence stakeholders at all levels.
• Proven problem-solving and technical skills.
• Experience with ticketing systems and change management processes.

Responsibilities

• Provide expert-level troubleshooting to ensure Epic applications are stable and integrated for Nordic clients.
• Perform issue analysis, build and testing, and translate needs into detailed specifications.
• Oversee onboarding of new team members and orient them to client configurations and processes.
• Mentor and coach team members in technical and soft skills, and provide timely feedback.

Skills

Epic expertise

Clear communication

Mentorship/leadership

Problem solving

Customer service

Education

Epic certification in Radiant

Post-secondary education or equivalent experience

Tools

Microsoft Office

ITIL knowledge

Ticketing systems

Job description

Nordic is seeking a Senior Application Advisor - Managed Services to deliver expert Epic EHR design, build, testing, and advanced troubleshooting for Nordic’s healthcare clients in the United States.

The role also includes mentoring other Managed Services team members and guiding internal and customer teams toward resolution, aligning with Nordic’s mission to empower healthcare providers through technology.