Senior Epic EHR Advisor & Mentor

Nordic

United States

Remote

USD 110,000 - 140,000

Full time

2 days ago

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Job summary

Nordic is seeking a Cadence Senior Application Advisor to provide expert Epic EHR design, build, testing and troubleshooting for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.

The role requires deep Epic scheduling knowledge, strong communication, and the ability to work independently and

Qualifications

Active Epic Cadence certification required.
Post-secondary education or equivalent experience required.
5+ years of experience implementing, training, or supporting Epic modules.
Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels, including C-suite.
Experience with ticketing systems and ITIL processes.

Responsibilities

Troubleshoot Epic applications for Nordic clients to ensure stability and integrity.
Fulfill system requests by analyzing issues and detailing requirements for builds and testing.
Anticipate impacts of changes on other apps and manage cross-system effects.
Mentor and onboard new team members to the customer support team.