Senior Epic EHR Application Strategist

Healthtech Inc; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Nordic seeks a Senior Application Advisor to deliver expert Epic Cadence design, build, testing and advanced troubleshooting for Nordic clients. The role will oversee customer engagements, mentor team members, and ensure smooth onboarding and knowledge transfer across the Managed Services group.

The candidate will articulate complex configurations to IT and leadership, create robust documentation, and drive service improvements while collaborating with cross-functional teams.

Qualifications

• Active Epic Cadence certification required.
• Post-secondary education or equivalent experience required.
• Epic Prelude, Grand Central, Referrals, Welcome, or RTE certifications preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Excellent written and verbal communication; ability to influence stakeholders at all levels.
• Experience with ticketing systems and ITIL processes preferred.

Responsibilities

• Provide expert-level troubleshooting to ensure the integrity, integration, and stability of Epic Cadence applications for Nordic clients.
• Fulfill system requests by performing issue analysis and translating needs into detailed specifications; perform build and testing.
• Anticipate impact of changes to other systems and manage those impacts.
• Mentor and onboard new team members, and share knowledge across the support team.
• Create clear documentation to enable consistent processes and best practices.

Skills

Epic Cadence certification

5+ years Epic experience

Epic Prelude/Grand Central/Referrals/\

Microsoft Office proficiency

ITIL knowledge

Strong customer service

Education

Post-secondary education or equivalent experience

Tools

Ticketing systems

Documentation tools

Job description

Nordic seeks a Senior Application Advisor to deliver expert Epic Cadence design, build, testing and advanced troubleshooting for Nordic clients. The role will oversee customer engagements, mentor team members, and ensure smooth onboarding and knowledge transfer across the Managed Services group.

The candidate will articulate complex configurations to IT and leadership, create robust documentation, and drive service improvements while collaborating with cross-functional teams.