Epic Application Management Lead - On-Call & Travel

Nordic Global; United States; Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Nordic Global seeks a Manager of Epic Application Management to lead a team of Analysts and Advisors, delivering expert EHR design, build, testing, and troubleshooting for Nordic clients. You will partner with Managed Services leadership on workforce planning and direction.

Your role includes coaching, strategic contribution, and ensuring SLA-driven delivery across engagements, with frequent client communication and cross-functional collaboration. Travel up to 15% is required.

Qualifikationen

• 5+ years of experience implementing, training, or supporting EHR modules.
• Certification in one or more EHR application module(s).
• Direct staff management experience preferred.
• Ability to work independently, as well as within a team.
• Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred.

Aufgaben

• Coaching team members through difficult customer requests while performing expert level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers.
• Contributing to the vision and goals of the Managed Services Division, sharing that vision with Managed Services Team Members, and executing projects and daily operations to achieve the vision and goals.
• Monitoring the teams’ output against operational metrics and providing feedback to team members regarding work performance or other work-related issues.
• Contributing to team operational objectives by maximizing efficiency and team productivity while participating in continuous learning opportunities to grow solution expertise including leading regular team meetings.
• Building and configuring EHR applications to meet complex customer requirements and managing requests from your clients related to your area(s) of application expertise.
• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting SLAs.
• Continuously developing and improving workflows and processes while following proper change control policies for application builds and configurations.
• Leading application management work for client(s) in relevant application module across multiple engagements providing status updates directly to clients including as needed.
• Manage multiple complex projects simultaneously while demonstrating success in managing client engagements including Director and C-level relationships.
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested.

Kenntnisse

Leadership / staff management

Customer service

Communication skills

Problem solving

Team collaboration

Documentation & process improvement

ITIL knowledge

Project management

Systems implementations

Autonomy / self-mgmt

Attention to detail

Ausbildung

BS/BA in related field

EHR module certification

Tools

Microsoft Office

Jobbeschreibung

Nordic Global seeks a Manager of Epic Application Management to lead a team of Analysts and Advisors, delivering expert EHR design, build, testing, and troubleshooting for Nordic clients. You will partner with Managed Services leadership on workforce planning and direction.

Your role includes coaching, strategic contribution, and ensuring SLA-driven delivery across engagements, with frequent client communication and cross-functional collaboration. Travel up to 15% is required.