Epic PB Billing Analyst II - Growth & Customer Impact

Nordic Healthcare Group (NHG); Oregon; Ibrido; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

Nordic Healthcare Group is seeking an Epic Professional Billing Analyst II to design, build, test and troubleshoot Epic PB for complex client setups. This role combines technical configuration with strong customer service and collaboration across Application Advisors and team members.

You will handle workflows, builds, testing, and issue analysis while maintaining documentation and adhering to SLAs. Travel and on-call rotations may be required to support 24/7 services.

Competenze

• Bachelor's degree or equivalent experience required.
• Epic Resolute PB certification required; PB Claims or Electronic Remittance certifications preferred.
• 1+ year experience implementing, configuring, building, or supporting Epic Professional Billing.
• Hands-on experience with Epic PB workflows including build, troubleshooting, testing and support.
• Knowledge of claims processing, workqueues, charge routing and revenue cycle workflows.

Mansioni

• Perform intermediate troubleshooting to ensure integrity, integration, and stability of EHR applications for Nordic's complex customers.
• Fulfill system requests by analyzing issues, translating needs into detailed specifications, and performing builds and testing.
• Analyze workflows and system setup, participate in upgrades and testing as directed by an Application Advisor.
• Exercise moderate judgment to support Managed Services customers with attention to patient safety and regulatory compliance.
• Manage multiple customer assignments with oversight, including ticketing, email, and calendar management.
• Complete up-to-date documentation in ticketing systems and follow change control policies for migrations.

Conoscenze

Epic PB workflows

Troubleshooting

System analysis

Documentation

Customer service

Communication

Office software

ITIL familiarity

Formazione

Bachelor's degree in related field

Strumenti

Epic PB

Descrizione del lavoro

Nordic Healthcare Group is seeking an Epic Professional Billing Analyst II to design, build, test and troubleshoot Epic PB for complex client setups. This role combines technical configuration with strong customer service and collaboration across Application Advisors and team members.

You will handle workflows, builds, testing, and issue analysis while maintaining documentation and adhering to SLAs. Travel and on-call rotations may be required to support 24/7 services.