Epic Billing Senior Analyst — EHR Innovator & Growth

Nordic; United States; Remoto; USD 60.000 - 154.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equal opportunity employer

Descrizione del lavoro

Nordic is seeking a Senior Analyst for Epic Professional Billing to design, build, test and troubleshoot EHR systems for Nordic’s complex clients. The role emphasizes strong technical and soft skills and daily work with guidance from Application Advisors.

Responsibilities include advanced troubleshooting, system builds and testing, change control, managing multiple client assignments, documenting work in ticketing systems, and maintaining SLAs. Travel up to 10% may be required.

Competenze

• Bachelors degree in a related field.
• Epic Certification in Professional Billing.
• 35+ years of experience implementing, training, or supporting EHR modules.
• Knowledge of ITIL processes and change management preferred.
• Excellent communication and problem-solving skills.
• Proficient with Microsoft Office.
• Ability to work independently and in a team.
• Experience with ticketing systems.

Mansioni

• Perform advanced troubleshooting to ensure EHR application integrity, integration, and stability.
• Fulfill system requests by analyzing issues, writing requirements, and performing builds and testing.
• Analyze workflows, system setup, and audits, including upgrades and testing.
• Manage projects and issues with supervision, escalating appropriately.
• Handle multiple client assignments with minimal oversight and active ticketing.
• Document updates in ticketing systems while meeting SLAs.
• Follow change control policies for migrations and configurations.
• Support ad hoc projects and internal initiatives.

Conoscenze

Communication

Problem solving

Teamwork

Attention to detail

Independent worker

Customer service

EHR domain knowledge

Formazione

Bachelor's degree in related field

Epic Certification in Professional Billing

Strumenti

Microsoft Office

Ticketing systems

Descrizione del lavoro

Nordic is seeking a Senior Analyst for Epic Professional Billing to design, build, test and troubleshoot EHR systems for Nordic’s complex clients. The role emphasizes strong technical and soft skills and daily work with guidance from Application Advisors.

Responsibilities include advanced troubleshooting, system builds and testing, change control, managing multiple client assignments, documenting work in ticketing systems, and maintaining SLAs. Travel up to 10% may be required.