Senior Epic Hospital Billing Analyst

Healthtech Inc; United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Nordic in the United States seeks an Epic Hospital Billing Senior Analyst to design, build, test, and troubleshoot Epic HB applications for complex healthcare clients. The role emphasizes strong technical and soft skills, service delivery within Managed Services, and collaboration with Application Advisors.

Responsibilities include advanced troubleshooting, system build/testing, workflow analysis, project/issue management, and documentation in ticketing systems, with on-call and occasional

Qualifikationen

• Bachelor's degree in a related field or equivalent combination of education and relevant industry experience.
• Active Epic Hospital Billing (HB) certification.
• 3–5+ years of experience implementing, configuring, maintaining, or supporting Epic applications, preferably within Hospital Billing.
• Hands-on experience troubleshooting application issues, supporting system enhancements, and optimizing workflows.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and operational teams.
• Ability to demonstrate and embody Nordic's maxims.
• Proficiency with Microsoft Office applications.
• Knowledge of ITIL processes and involvement in change management and system implementations is preferred.

Aufgaben

• Perform advanced troubleshooting and problem-solving within the Epic HB application to ensure integrity, integration, and stability for complex customers.
• Translate customer needs into detailed requirement specifications and perform system build and testing.
• Analyze workflows, system setups, and participate in upgrades and testing.
• Exercise moderate judgment in project and issue management to support Managed Services customers while considering patient safety and regulatory compliance.
• Manage multiple client assignments with minimal oversight in ticketing systems, email, and calendar management.
• Document requests and incidents in ticketing systems, maintaining up-to-date records and meeting SLAs.
• Follow change control policies for migrating application builds and configurations.
• Participate in onboarding and training of new team members and support internal initiatives as needed.

Kenntnisse

Analytical thinking

Troubleshooting

Communication skills

Customer service

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Office

Jobbeschreibung

Nordic in the United States seeks an Epic Hospital Billing Senior Analyst to design, build, test, and troubleshoot Epic HB applications for complex healthcare clients. The role emphasizes strong technical and soft skills, service delivery within Managed Services, and collaboration with Application Advisors.

Responsibilities include advanced troubleshooting, system build/testing, workflow analysis, project/issue management, and documentation in ticketing systems, with on-call and occasional