Senior Enterprise Technical Account Manager

Adobe; United States; On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe is seeking an Enterprise Technical Account Manager (eTAM) to own solution health and deliver customer value through technical leadership and strategic engagements. You will guide customers through maturity assessments, roadmaps, and enablement plans while partnering with Adobe product and engineering teams.

You will interact with executives and cross-functional teams to ensure rapid issue resolution, proactive support, and measurable adoption of Adobe capabilities across complex

Qualifications

• Ten years of experience building technology roadmaps and enablement plans.
• Five years in a start-up minded environment or direct customer-facing consulting.
• Proven ability to lead executive-level customer conversations and translate business needs into technical plans.

Responsibilities

• Deliver consistent technical excellence through early engagement and ongoing solution health monitoring.
• Lead capability roadmap and discovery sessions to uncover quick and larger engagements.
• Identify technical risk by understanding customer use cases and flag challenges proactively.
• Increase product adoption through measurable engagements.
• Maintain regular communication with internal and external teams representing customer needs.
• Engage with Directors and VP-Level executives to translate business needs into technical and operational plans.
• Manage all technical challenges and ensure tickets are addressed with urgency.
• Work with cross-functional Adobe teams to provide proactive support and technical strategy.
• Highlight opportunities through Ultimate Success and alpha/beta programs for customers.
• Provide reviews of service disruptions, metrics, and prelaunch planning with clear data insights.

Skills

Executive presence

Customer advocacy

Presentation skills

Relationship building

Education

Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications or related field

Tools

Adobe Analytics

Adobe Audience Manager

AEM

Adobe Campaign

Adobe Journey Optimizer

Adobe Customer Journey Analytics

Adobe Target

AEP

Realtime CDP

Job description

Adobe is seeking an Enterprise Technical Account Manager (eTAM) to own solution health and deliver customer value through technical leadership and strategic engagements. You will guide customers through maturity assessments, roadmaps, and enablement plans while partnering with Adobe product and engineering teams.

You will interact with executives and cross-functional teams to ensure rapid issue resolution, proactive support, and measurable adoption of Adobe capabilities across complex