Senior Enterprise Technical Account Lead (Remote)

Airship; United States; Remoto; USD 100.000 - 125.000; Tempo integral

Benefícios oferecidos por esta vaga

Stock options

Remote‑first environment

Remote work stipend

Professional development

Resumo da vaga

Airship is seeking a seasoned Technical Account Manager to serve as the primary technical advisor for our largest enterprise clients. You will guide complex integrations, mentor teammates, and coordinate with Product and Engineering to deliver scalable solutions.

You’ll lead strategic account reviews and drive technical planning while communicating clearly with developers, architects, and executives across global teams. This remote role offers growth and impact across digital marketing platforms.

Qualificações

• 7+ years of technical, client-facing experience with enterprise accounts.
• Advanced ability to read and write code in Python, Java, Swift, or similar OO language.
• Strong knowledge of APIs and complex system integrations.
• Familiarity with Linux/macOS command line and mobile platforms.

Responsabilidades

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients.
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders.
• Drive strategic technical account planning and lead regular business reviews with clients.
• Provide expert guidance on complex product integrations, architectural best practices, and system optimization.
• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs.
• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members.
• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations.
• Author advanced documentation, best practice guides, and technical content to enhance the customer experience.

Conhecimentos

Enterprise client skills

Programming languages

APIs & integrations

Linux/macOS CLI

Mobile development tools

Digital marketing SaaS

Mentoring

Stakeholder management

Communication

Descrição da vaga

Airship is seeking a seasoned Technical Account Manager to serve as the primary technical advisor for our largest enterprise clients. You will guide complex integrations, mentor teammates, and coordinate with Product and Engineering to deliver scalable solutions.

You’ll lead strategic account reviews and drive technical planning while communicating clearly with developers, architects, and executives across global teams. This remote role offers growth and impact across digital marketing platforms.