Remote Senior Enterprise Technical Account Lead

Visa; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Visa is seeking a Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team. The TAM serves as a trusted advisor, merging deep platform expertise with an understanding of the client’s architecture to guide decisions and scale safely.

The role requires engaging senior stakeholders, coordinating cross‑functional responses, and leading governance across the client lifecycle, including incident management and platform evolution for

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Proven TAM or solutions architecture experience with client-facing roles.
• Experience with platforms, APIs, distributed systems.
• Experience with enterprise clients in fintech/payments.

Responsabilités

• Own the technical relationship with the client, acting as the primary technical contact and trusted advisor for platform usage and strategy.
• Develop a deep understanding of the client’s architecture and operations, continuously assessing platform usage and areas for improvement.
• Proactively identify and manage risks, defining mitigation plans and tracking dependencies affecting performance, availability, or scalability.
• Provide architectural and operational guidance around high-risk changes, complex integrations, and critical platform operations.
• Lead technical governance, delivering regular reviews with actionable recommendations for client needs.
• Coordinate cross-functional responses with engineering and SMEs to resolve complex issues and ensure alignment.
• Orchestrate high-impact incidents and escalations with clear communication and progress toward resolution.
• Drive long-term technical success, anticipating client needs and readiness for growth and platform evolution.

Connaissances

Technical Account Management

Solutions Architecture

Client-facing technical roles

APIs and distributed systems

Fintech/payments domain experience

Communication with senior stakeholders

Incident management and escalation

Formation

Bachelor's degree in Computer Science, Engineering, or related field

Advanced degree (MBA, JD, MD, etc.)

PhD (no work experience required)

Description du poste

Visa is seeking a Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team. The TAM serves as a trusted advisor, merging deep platform expertise with an understanding of the client’s architecture to guide decisions and scale safely.

The role requires engaging senior stakeholders, coordinating cross‑functional responses, and leading governance across the client lifecycle, including incident management and platform evolution for