Senior Enterprise Tech Support Engineer, AI Telemetry

Cribl; Bismarck (ND); Remote; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health, dental, vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k) and equity

Job summary

Cribl is hiring Technical Support Engineers to ensure enterprise customer success by delivering expert level support across Slack, email, and meetings. You will diagnose and resolve complex issues for distributed systems and observability products like Cribl Stream.

The role emphasizes customer-focused communication and timely escalation when needed. The team operates in a remote-first setup with a strong emphasis on collaboration, high-quality software, and knowledge sharing across forums and

Qualifications

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years’ experience supporting enterprise customers or working hands-on with distributed systems.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Bonus Points/Preferred Qualifications: Splunk, Elasticsearch, LogStash and/or other related observability technologiesRegex and JavaScript experience is a Plus

Responsibilities

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
• This position will require stand-by, on-call, or off-hours duties

Skills

Troubleshooting

Customer support

Distributed systems

Linux

AWS

Azure

Networking

Regex

JavaScript

Education

BS degree in Computer Science or equivalent

Tools

Splunk

Elasticsearch

Logstash

Regex

JavaScript

Job description

Cribl is hiring Technical Support Engineers to ensure enterprise customer success by delivering expert level support across Slack, email, and meetings. You will diagnose and resolve complex issues for distributed systems and observability products like Cribl Stream.

The role emphasizes customer-focused communication and timely escalation when needed. The team operates in a remote-first setup with a strong emphasis on collaboration, high-quality software, and knowledge sharing across forums and