Senior Enterprise Tech Support Engineer - Observability AI

Cribl; San Francisco (CA); Remote; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Cribl seeks Technical Support Engineers to ensure enterprise customer success by delivering high-quality, scalable support across Slack, email, and webinars. You will diagnose complex issues in Cribl Stream and related products for large customers.

The ideal candidate has a BS in Computer Science or equivalent, 5+ years supporting enterprise customers, strong troubleshooting, and experience with Linux, AWS, Azure and networking. Splunk/Elasticsearch/LogStash experience is a plus.

Qualifications

• BS degree in Computer Science or equivalent.
• 5+ years of experience supporting enterprise customers or working with distributed systems.
• Strong troubleshooting, problem-solving and communication skills.
• Experience with Linux, AWS, Azure, and Networking.

Responsibilities

• Provide enterprise-level technical support across channels (Slack, email, meetings).
• Diagnose, troubleshoot and resolve complex customer issues with Cribl Stream and related products.
• Follow procedures for reproducibility and escalation of issues to internal teams.
• Document knowledge and contribute to knowledge base and forums.

Skills

5+ years experience

Troubleshooting

Excellent communication

Linux

AWS

Azure

Networking

Customer-facing

Regex

JavaScript

Education

BS in Computer Science or equivalent

Tools

Splunk

Elasticsearch

LogStash

Job description

Cribl seeks Technical Support Engineers to ensure enterprise customer success by delivering high-quality, scalable support across Slack, email, and webinars. You will diagnose complex issues in Cribl Stream and related products for large customers.

The ideal candidate has a BS in Computer Science or equivalent, 5+ years supporting enterprise customers, strong troubleshooting, and experience with Linux, AWS, Azure and networking. Splunk/Elasticsearch/LogStash experience is a plus.