Senior Remote Tech Support Engineer – Observability

Cribl; Columbus (OH); Remote; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Engineer to deliver enterprise-level support for its B2B observability SaaS platform. You will develop a deep technical understanding of Cribl Stream and other products, assisting customers across Slack, email, and online meetings.

Standby/on-call duties are involved, with a strong focus on troubleshooting and knowledge sharing. Qualified candidates have a BS in CS or equivalent, 5+ years supporting enterprise customers, and expert problem-solving abilities.

Qualifications

• BS degree in Computer Science or similar, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Bonus: Splunk, Elasticsearch, LogStash and/or other observability tools; Regex and JavaScript.

Responsibilities

• Develop a deep technical understanding of Cribl Stream and related products.
• Provide enterprise-level technical support across channels (Slack, email, online meetings).
• Research, diagnose, troubleshoot and resolve customer issues.
• Escalate unresolved issues following standard procedures.
• Document knowledge base notes and participate in real-time forums for questions.

Skills

Enterprise support

Client-facing

Communication skills

Troubleshooting

Linux experience

Education

BS in Computer Science

Tools

Splunk

Elasticsearch

Logstash

Regex

JavaScript

AWS

Azure

Networking

Job description

Cribl is seeking a Technical Support Engineer to deliver enterprise-level support for its B2B observability SaaS platform. You will develop a deep technical understanding of Cribl Stream and other products, assisting customers across Slack, email, and online meetings.

Standby/on-call duties are involved, with a strong focus on troubleshooting and knowledge sharing. Qualified candidates have a BS in CS or equivalent, 5+ years supporting enterprise customers, and expert problem-solving abilities.