Senior Enterprise TAM Lead — Platform Success (Remote)

Dynatrace; Denver (CO); Remote; USD 116,000 - 145,000; Full time

Benefits offered by this job

Premium benefits

401(k) Plan with company match

Health & dental insurance

Job summary

Dynatrace is seeking a Lead Technical Account Manager (TAM) for enterprise customers, combining technical authority with strategic account management. You will guide architecture discussions, drive platform health reviews, and lead adoption programs across complex environments.

This remote role in the United States emphasizes executive engagement, risk management, and cross-functional collaboration with Sales, Professional Services, and Customer Success.

Qualifications

• Deep, hands-on technical expertise with the Dynatrace platform and enterprise observability architectures.
• Experience supporting large, complex enterprise customers.
• Ability to define and manage success plans with clear milestones and outcomes.
• Strong understanding of modern application stacks and cloud-native technologies.
• Excellent communication to executive audiences.
• Ability to coordinate cross-functional teams without direct authority.

Responsibilities

• Strategic Success Planning & Management: Maintain a success plan tied to customer objectives and manage end-to-end service delivery.
• Technical Advisory & Architecture: Act as the primary technical authority and guide architecture discussions and platform health reviews.
• Adoption & Optimization: Accelerate adoption by coordinating enablement plans and identifying new use cases.
• Consumption & Value Realization: Monitor usage and provide recommendations to drive business outcomes.
• Executive Engagement & Business Reviews: Deliver quarterly business reviews and align Dynatrace capabilities to outcomes.
• Risk & Escalation Management: Identify and escalate risks to prevent issues before they impact customers.

Skills

Dynatrace platform knowledge

Enterprise observability

Cloud platforms (AWS, Azure, GCP)

Kubernetes/OpenShift

Executive communication

Cross-functional collaboration

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace is seeking a Lead Technical Account Manager (TAM) for enterprise customers, combining technical authority with strategic account management. You will guide architecture discussions, drive platform health reviews, and lead adoption programs across complex environments.

This remote role in the United States emphasizes executive engagement, risk management, and cross-functional collaboration with Sales, Professional Services, and Customer Success.