Senior Technical Account Manager - Remote for Enterprise

Dynatrace; Boston (MA); Remote; USD 91,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Premium benefits

401(k) plan

Job summary

Dynatrace is seeking aSr Technical Account Manager to serve as trusted technical advisor and primary contact for key customers, accountable for platform success and long-term value across complex environments.

This senior, enterprise-focused role requires deep technical expertise, strong executive communication, and the ability to drive adoption, orchestrate success plans, and coordinate cross-functional teams across Dynatrace products.

Qualifications

• Senior, enterprise-focused TAM responsible for platform success and long-term customer value.
• Experience supporting large, complex enterprise customers and guiding architecture discussions.
• Strong communication to executive audiences and cross-functional coordination.

Responsibilities

• Strategic Success Planning: maintain success plans tied to customer objectives and manage end-to-end service delivery.
• Technical Advisory: act as primary technical authority; guide architecture reviews and platform health checks.
• Adoption & Value Realization: drive enablement plans, identify new use cases, and promote best practices.
• Executive Engagement: deliver business reviews (QBRs) and align capabilities to outcomes.
• Risk & Escalation Management: identify risks and coordinate resolution to prevent issues.

Skills

Executive communication

Enterprise TAM

Cloud platforms

Kubernetes/OpenShift

Cross-functional leadership

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace is seeking aSr Technical Account Manager to serve as trusted technical advisor and primary contact for key customers, accountable for platform success and long-term value across complex environments.

This senior, enterprise-focused role requires deep technical expertise, strong executive communication, and the ability to drive adoption, orchestrate success plans, and coordinate cross-functional teams across Dynatrace products.