Senior Enterprise Success Manager

ServiceTitan, Inc.; California; Sur place; USD 93 000 - 139 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Onboarding program

Leadership training

Equity and benefits

Résumé du poste

ServiceTitan, Inc. is seeking a Customer Success Manager (Enterprise) to manage a portfolio of ~35 high-touch enterprise accounts across North America.

You will cultivate executive relationships, coach customers on best practices, and drive product value through proactive engagement. The role emphasizes collaboration with cross-functional teams, data-driven insights, and mentoring newer team members, with nationwide travel expectations and a strong emphasis on delivering exceptional customer

Qualifications

• 4+ years of combined experience account and/or project management experience in a customer facing role.
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Intelligent, quick thinking, fast learning, and solution oriented.

Responsabilités

• Develop a portfolio of ~35 Enterprise high-touch customer accounts.
• Regularly reach out to accounts to gather insights on product usage and identify valuable features.
• Build and maintain senior-level relationships and deliver a premium experience.
• Collaborate with customers to solve complex problems with out-of-the-box solutions and increase product value.
• Analyze user engagement data to identify actionable insights and report KPI trends.
• Organize ServiceTitan customers into segments for up-selling and cross-selling opportunities.
• Mentor and support new hires and Enterprise Success Team members.

Connaissances

Account management

Project management

Data analysis

Communication

Cross-functional collaboration

Description du poste

ServiceTitan, Inc. is seeking a Customer Success Manager (Enterprise) to manage a portfolio of ~35 high-touch enterprise accounts across North America.

You will cultivate executive relationships, coach customers on best practices, and drive product value through proactive engagement. The role emphasizes collaboration with cross-functional teams, data-driven insights, and mentoring newer team members, with nationwide travel expectations and a strong emphasis on delivering exceptional customer