Strategic Enterprise Customer Success Manager

ServiceTitan; EUA; Presencial; USD 87 000 - 139 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flex-time

Premium health benefits

Parental leave and fertility support

401k match

Resumo da oferta

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of ~35 high-touch enterprise accounts across the trade services sector in North America. You will cultivate strategic executive relationships, drive product value, and coach customers on best practices to maximize renewal and expansion opportunities.

You will analyze engagement data to identify insights, collaborate with cross-functional teams, and mentor newer hires in a dynamic, growth-focused environment.

Qualificações

• 4+ years of combined experience account and/or project management in a customer facing role.
• Ability to multi-task and manage multiple projects with attention to detail.
• Self-starter in a fast-paced environment with leadership and collaboration skills.

Responsabilidades

• Develop a portfolio of ~35 Enterprise accounts with high-touch needs.
• Regularly reach out to accounts to gather product usage insights and coach on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Collaborate with customers to solve complex problems with out-of-the-box solutions.

Conhecimentos

Account management

Project management

Customer facing

Multi-tasking

Communication

Descrição da oferta de emprego

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of ~35 high-touch enterprise accounts across the trade services sector in North America. You will cultivate strategic executive relationships, drive product value, and coach customers on best practices to maximize renewal and expansion opportunities.

You will analyze engagement data to identify insights, collaborate with cross-functional teams, and mentor newer hires in a dynamic, growth-focused environment.