Senior Enterprise Product Evangelist

ServiceTitan; United States; On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Bonuses and recognition (Bonusly)

Healthcare benefits

Fertility support

Job summary

ServiceTitan is seeking a Sr. Pro Product Specialist to drive the long-term success of enterprise and strategic accounts, including franchise systems and multi-location customers.

You will build partnerships with management, collaborate on initiatives to drive adoption, and evangelize our product with franchise owners and end users. The ideal candidate learns quickly, proactively manages accounts to meet goals, and is comfortable wearing multiple hats to adapt to changing customer and project

Qualifications

• 5+ years of experience managing multiple accounts and/or projects with a track record of success.
• Self-starter who thrives in a fast-paced environment and can lead, motivate and collaborate.

Responsibilities

• Develop strong working relationships with corporate contacts.
• Coach and train on product best practices for corporate staff, franchise owners, and end users.
• Collaborate with customers and product managers to manage feature requests.
• Act as subject matter expert on custom product features.
• Manage initiatives to increase product adoption, customer satisfaction and evangelism.
• Analyze user engagement data and report KPIs.
• Gather intelligence on product usage and value of features/services.
• Build and present business reviews and reinforce product value.
• Escalation point on customer support tickets.
• Update account records for strategic accounts.

Skills

Account management

Project management

Communication

Team player

Travel 15%

Job description

ServiceTitan is seeking a Sr. Pro Product Specialist to drive the long-term success of enterprise and strategic accounts, including franchise systems and multi-location customers.

You will build partnerships with management, collaborate on initiatives to drive adoption, and evangelize our product with franchise owners and end users. The ideal candidate learns quickly, proactively manages accounts to meet goals, and is comfortable wearing multiple hats to adapt to changing customer and project