Senior Enterprise Solutions Engineer — Presales (Observability)

ITRS; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan or Pension

Flexible Hybrid Working

Travel Insurance

Life Assurance

Income Protection

Referral Bonus

Training Reimbursement

Job summary

ITRS, a leading Enterprise SaaS provider, is seeking a Customer Solutions Engineer in New York to join our US sales team on a hybrid schedule. You will own the technical sale end-to-end, from demos to proof of value, engaging CIOs and VPs in major enterprise accounts and driving new logo growth in the US.

You will partner with Sales, Customer Success, Product and Engineering, shaping product direction from customer feedback and traveling regionally for PoVs and events.

Qualifications

• 3+ years in a Customer Solutions Engineering, Presales, or Sales Engineering role in enterprise software.
• Hands-on experience with infrastructure monitoring or observability tools (e.g., Geneos, Dynatrace, AppDynamics, Datadog, Splunk, Nagios).
• Working knowledge of SRE concepts - SLOs, SLIs, error budgets, on-call/incident workflows, and postmortems.
• Excellent communication, able to explain technical concepts to non-technical stakeholders and senior executives.
• Kubernetes, Linux and Windows administration skills for installations and troubleshooting.
• Scripting and programming experience (Shell, Python, Java).
• Foundational knowledge of networking, databases, and query languages.

Responsibilities

• Lead technical presentations and product demonstrations to CXO- and VP-level audiences.
• Run client engagements to drive adoption of ITRS Analytics.
• Translate client requirements into practical architectures using the ITRS portfolio.
• Design and execute Proof of Values to build confidence and accelerate deals.
• Position ITRS against competitors with clear differentiation in capital markets infrastructure.
• Develop creative technical approaches to address edge-case requirements.

Skills

Customer engineering

Kubernetes & Linux

Scripting: Python/Shell/Java

Networking & DB basics

Financial services knowledge

Tools

Geneos

Dynatrace

AppDynamics

Datadog

Splunk

Nagios

Job description

ITRS, a leading Enterprise SaaS provider, is seeking a Customer Solutions Engineer in New York to join our US sales team on a hybrid schedule. You will own the technical sale end-to-end, from demos to proof of value, engaging CIOs and VPs in major enterprise accounts and driving new logo growth in the US.

You will partner with Sales, Customer Success, Product and Engineering, shaping product direction from customer feedback and traveling regionally for PoVs and events.