Senior Enterprise Solutions Engineer — AI & UCaaS Architect

Zoom; Atlanta (GA); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a lead Solutions Engineer to act as the technical advocate for strategic accounts, spanning Meetings, Phone, Contact Center, Rooms, and AI-powered solutions. The role requires a broad UCaaS background and a customer-first mindset.

You will collaborate with the Strategic Accounts team to design and deliver multi-product solutions, run POCs, and translate customer needs into actionable product feedback while maintaining executive presence during complex enterprise deals.

Qualifications

• 5+ years of solutions engineering experience supporting enterprise-level customers.
• Broad knowledge across the full UCaaS stack (SaaS collaboration, cloud voice, contact center, video, UC).
• Hands-on familiarity with API integrations, networking, security, and cloud platforms (AWS, Azure, GCP).
• Demonstrated passion for AI and ability to articulate its impact on the workforce.
• Strong business acumen and executive presence when engaging with AEs, executives, and technical stakeholders.

Responsibilities

• Partner with Strategic Accounts AE to drive technical sales engagements across the full Zoom platform.
• Lead discovery, solution design, demos, and POCs for complex enterprise challenges.
• Translate customer requirements into product recommendations and drive feature requests with Product/Engineering.
• Articulate Zoom's architectural advantages and AI use cases to diverse stakeholders.
• Gather market intelligence to refine sales strategies and inform internal roadmaps.
• Collaborate cross-functionally to manage RFPs/RFQs and remove technical blockers.

Skills

Solutions Engineering

UCaaS stack

API integrations

Networking protocols

Security best practices

Cloud infrastructure

AI in enterprise

Executive presence

Job description

Zoom is seeking a lead Solutions Engineer to act as the technical advocate for strategic accounts, spanning Meetings, Phone, Contact Center, Rooms, and AI-powered solutions. The role requires a broad UCaaS background and a customer-first mindset.

You will collaborate with the Strategic Accounts team to design and deliver multi-product solutions, run POCs, and translate customer needs into actionable product feedback while maintaining executive presence during complex enterprise deals.