Senior Enterprise Solutions Architect (UCaaS + AI)

Zoom; Hartford (CT); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Senior Solutions Engineer to lead technical engagements with enterprise customers in the United States. You will articulate architectural advantages, design multi-product solutions, and guide customers through proofs of concept and demonstrations.

You will partner with Strategic Accounts, translate requirements into concrete product recommendations, and help shape roadmaps with Product and Engineering. Hybrid work and competitive compensation apply.

Qualifications

• 5+ years in solutions engineering for enterprise customers.
• Broad UCaaS stack knowledge with a generalist profile preferred.
• Hands-on with API integrations, networking, security, and cloud platforms (AWS/Azure/GCP).

Responsibilities

• Drive technical sales engagements across the full Zoom platform.
• Lead technical discovery, design, demos, and POCs for complex accounts.
• Translate customer requirements into product recommendations.
• Explain Zoom's architectural advantages and AI use cases to stakeholders.
• Gather market intelligence to refine sales strategies and roadmaps.
• Collaborate to manage RFPs/RFQs and remove blockers to speed deals.

Skills

Solutions engineering

Enterprise pre-sales

UCaaS stack

API integrations

Networking protocols

Security best practices

AI use cases

Executive presence

Tools

AWS

Azure

GCP

Job description

Zoom is seeking a Senior Solutions Engineer to lead technical engagements with enterprise customers in the United States. You will articulate architectural advantages, design multi-product solutions, and guide customers through proofs of concept and demonstrations.

You will partner with Strategic Accounts, translate requirements into concrete product recommendations, and help shape roadmaps with Product and Engineering. Hybrid work and competitive compensation apply.