Strategic Account Manager

Bloomfire; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity plan

Health, vision, dental

401(k) with company match

Unlimited vacation

Paid holidays

Culture of excellence

Exposure to Fortune 100 & Global 2000

Job summary

Bloomfire seeks an experienced Strategic Account Manager to own the commercial relationship for a portfolio of enterprise customers in the U.S. You will drive retention, expansion, and revenue growth while delivering measurable ROI to executives and technology strategists.

You will lead account planning and QBR motions with the Customer Success Manager, identify upsell opportunities, and negotiate contracts.

Qualifications

• Experience selling SaaS/PaaS to CIOs and IT leaders.
• Proven track record in meeting renewal and expansion targets.
• Experience managing multi-stakeholder enterprise accounts.

Responsibilities

• Own all commercial motions: renewal, expansion, upsell, and contract execution.
• Drive Net Revenue Retention (NRR) as the primary success metric.
• Build multi-threaded account maps with sponsors, economic buyers, and IT stakeholders.
• Lead account planning and quarterly/annual QBRs with Customer Success Manager.
• Own ROI storytelling and the business case for renewal and expansion.
• Manage end-to-end renewal timelines, negotiation, and close.
• Identify and execute expansion opportunities from discovery to contract.
• Mitigate renewal risk amid org changes and budget cycles.
• Maintain CRM hygiene: pipeline, health, and renewal forecasts.
• Collaborate with Marketing on reference programs and customer advocacy.

Skills

Account management

Enterprise sales

SaaS sales

CRM proficiency

Executive communication

Contract negotiations

MEDDIC/SPICED

Forecasting & pipeline

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Job description

The Strategic Account Manager (SAM) owns the commercial and strategic relationship for a portfolio of Bloomfire's enterprise customers. You're responsible for retention, expansion, and account growth, and your compensation reflects those outcomes. You'll build relationships with executives and technology strategists, lead account planning and QBR motions, identify and close upsell and expansion opportunities, and partner with the Customer Success Manager to ensure customers are achieving measurable ROI. This is a high-impact, revenue-generating role for someone who's comfortable with technical audiences, C-suite conversations, and contract negotiations.

The Role

The Strategic Account Manager (SAM) owns the commercial and strategic relationship for a portfolio of Bloomfire's enterprise customers. You're responsible for retention, expansion, and account growth, and your compensation reflects those outcomes. You'll build relationships with executives and technology strategists, lead account planning and QBR motions, identify and close upsell and expansion opportunities, and partner with the Customer Success Manager to ensure customers are achieving measurable ROI. This is a high-impact, revenue-generating role for someone who's comfortable with technical audiences, C-suite conversations, and contract negotiations.

What You'll Own

• Own all commercial motions for your accounts: renewal, expansion, upsell, and contract execution
• Drive Net Revenue Retention (NRR) across your portfolio — this is your primary success metric
• Build and maintain a multi-threaded account map that includes sponsor, champion, economic buyer, IT and AI stakeholders, and political risk at each account
• Lead account planning: document customer goals, success metrics, risks, and growth opportunities on a rolling basis
• Run quarterly and annual Quarterly Business Reviews (QBRs), in partnership with the Customer Success Manager
• Own ROI documentation and value storytelling for each account; make the business case for renewal and expansion
• Manage the renewal process end-to-end: timeline, negotiation, and close
• Identify and execute expansion opportunities, from initial discovery through contract
• Proactively and continuously ID renewal risks — org changes, budget cycles, new leadership, competitive threats — and develop a mitigation plan
• Maintain accurate CRM hygiene — pipeline, account health, and renewal forecasts
• Collaborate with Marketing on reference programs, case studies, and customer advocacy opportunities

Qualifications

• 5+ years in account management, enterprise sales, or customer success with a commercial focus in B2B SaaS
• Track record of meeting or exceeding NRR or renewal targets
• Demonstrated experience selling SaaS and PaaS to CIOs, enterprise architects, and technical stakeholders
• Experience managing complex, multi-stakeholder accounts at the enterprise or Fortune 500 level
• Strong commercial instincts — comfortable identifying expansion opportunities, building business cases, and negotiating contracts
• Executive presence: confident presenting to and building relationships with C-level and VP-level stakeholders – especially CIOs
• Background in value-based selling or ROI-driven account planning methodologies
• Experience with formal account planning frameworks (e.g., MEDDIC, SPICED)
• Disciplined CRM user with strong pipeline management habits
• Bachelor's degree required
• Must be eligible to work in the United States without visa sponsorship

Nice to Have

• Experience in knowledge management, enterprise collaboration, or adjacent SaaS categories
• Familiarity with tools like Salesforce, ChurnZero, or similar CRM/CS platforms

Benefits

• Base salary plus variable compensation tied to NRR
• Eligibility for equity plan
• Award-winning culture
• Health, vision, and dental plan
• 401(k) with company matching contribution
• Unlimited vacation policy and paid holidays
• Exposure to Fortune 100 and Global 2000 customers across every industry

About Bloomfire

Bloomfire is a leading enterprise intelligence platform that breaks down information silos within organizations. Our easy-to-use, cloud-based software empowers hundreds of thousands of employees at top companies to centralize, share, and discover critical knowledge and expertise. By fostering seamless collaboration and efficient access to information, Bloomfire drives improved productivity, employee engagement, and customer satisfaction for our customers.

Equal Employment Opportunity Statement: We believe that the unique contributions and perspectives of our employees are the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Bloomfire is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.