Enterprise Restaurant Account Manager — Hybrid + Equity

Blue Apron; Chicago, Northern (IL, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision plans

Paid time off

Parental leave

Discounted meals

Exclusive perks

Job summary

Grubhub is seeking an Associate Account Manager for enterprise restaurant partners, based in Chicago. You will serve as a dedicated advocate, help protect merchant sentiment, and drive retention while elevating operational performance.

In this fast-paced role, you will triage inquiries, coordinate with internal teams, and share personalized recommendations on marketing tools and features to grow order volume. Hybrid work model, 3 days in office.

Qualifications

• 1–2+ years of account management or customer success experience with restaurants or high-volume SaaS.
• Experience using CRMs (Salesforce, Zendesk) and collaboration tools.
• Strong communication and analytical skills with a data-driven mindset.
• Ability to manage multiple high-priority accounts in a fast-paced environment.

Responsibilities

• Serve as dedicated advocate for enterprise restaurant accounts and maintain trust.
• Provide executive-level updates and coordinate with cross-functional teams.
• Identify growth opportunities through marketing tools and platform features to boost orders.

Skills

Account Management

Customer Success

Communication

Problem Solving

Tools

Salesforce

Zendesk

Jira

MS Office

Google Workspace

Job description

Grubhub is seeking an Associate Account Manager for enterprise restaurant partners, based in Chicago. You will serve as a dedicated advocate, help protect merchant sentiment, and drive retention while elevating operational performance.

In this fast-paced role, you will triage inquiries, coordinate with internal teams, and share personalized recommendations on marketing tools and features to grow order volume. Hybrid work model, 3 days in office.