Senior Enterprise Strategic Account Manager — Remote

Coinscapture; Northern (KY); Hybrid; USD 151,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity (ISOs)

401(k) program

Unlimited PTO

Flexible work environment

Job summary

Upside is seeking a Strategic Account Manager to drive growth and retention for major fuel and c-store brands. You will own the strategic plan, supervise account health metrics, and collaborate with analytics, product, marketing, and operations to deliver measurable value.

You will lead onboarding to long-term management, identify expansion opportunities, and conduct monthly reviews with merchant partners. Hybrid work is available with in-office options in select markets; strong public speaking

Qualifications

• 7+ years of client-facing experience with 4+ years in enterprise roles in technology or retail fuels.
• Bachelor's degree required.
• Strong public-speaking skills for formal and informal audiences.
• Experience operating sales technology tools (Salesforce, Outreach, Gong).
• Willingness to travel up to 20%.

Responsibilities

• Lead development of strategic account plans to retain and grow partner relationships.
• Manage onboarding to long-term account management with high service levels.
• Proactively address churn risk and expand site activations and long-term agreements.
• Lead monthly account reviews with merchant partners and produce performance reports and case studies.
• Coordinate with analytics, product, marketing, and operations to align client voice with internal teams.
• Maintain account health with Fortune 500 executives and senior leaders.

Skills

Public speaking

Client-facing

Analytical skills

Project management

Sales tools

Education

Bachelor's degree

Tools

Salesforce

Outreach

Gong

Job description

Upside is seeking a Strategic Account Manager to drive growth and retention for major fuel and c-store brands. You will own the strategic plan, supervise account health metrics, and collaborate with analytics, product, marketing, and operations to deliver measurable value.

You will lead onboarding to long-term management, identify expansion opportunities, and conduct monthly reviews with merchant partners. Hybrid work is available with in-office options in select markets; strong public speaking