Senior Enterprise Restaurant Growth Manager

Seated; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Salary: $115,000-$135,000 OTE

Stock options

401(k) match

Healthcare, Dental, Vision

Pre-Tax Flexible FSA, Dependent Care F

Commuter Benefits

Paid parental leave (up to 16 weeks)

Unlimited PTO

Gympass membership

Citi Bike Monthly Membership

Dining stipend: $100/month at Seated

Job summary

Seated is seeking an Enterprise Restaurant Success Manager to own and grow relationships with our largest restaurant partners. You’ll serve as a trusted advisor to multi-location hospitality groups, developing strategic plans to maximize value and drive long-term revenue growth.

You will lead executive engagements, identify expansion opportunities, and collaborate with Sales, Product, Marketing, and Support to ensure measurable ROI and high partner health.

Qualifications

• 4+ years in hospitality/restaurant enterprise account management.
• Experience managing multi-stakeholder executive relationships.
• Proven revenue growth through renewals/upsells or expansion.
• Strong analytical and data-driven decision making.
• Excellent communication and presentation to senior leaders.
• CRM proficiency with Salesforce or HubSpot.

Responsibilities

• Own and manage a portfolio of enterprise restaurant groups; primary contact for key stakeholders.
• Build trusted relationships with executive, operational, and marketing leaders across partner organizations.
• Develop strategic account plans focused on retention, revenue growth, and long-term partnership success.
• Identify and execute expansion opportunities through upsells, increased platform adoption, and new restaurant launches.
• Conduct recurring business reviews that leverage data and insights to demonstrate ROI and growth strategies.
• Consult with partners on optimization, pricing strategy, and best practices to maximize Seated performance.
• Lead renewal and churn conversations while achieving quarterly revenue and retention goals.
• Proactively identify account risks and develop action plans to improve partner health and reduce churn.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Support to deliver exceptional service.
• Maintain accurate account plans, forecasts, and tracking within Salesforce.

Skills

Enterprise account management

Client relationship management

Strategic partnerships

Executive presence

Consultative selling

Negotiation

Presentation skills

Analytical mindset

CRM (Salesforce/HubSpot)

Tools

Salesforce

HubSpot

Job description

Seated is seeking an Enterprise Restaurant Success Manager to own and grow relationships with our largest restaurant partners. You’ll serve as a trusted advisor to multi-location hospitality groups, developing strategic plans to maximize value and drive long-term revenue growth.

You will lead executive engagements, identify expansion opportunities, and collaborate with Sales, Product, Marketing, and Support to ensure measurable ROI and high partner health.