Strategic Enterprise Account Manager

Grubhub Holdings Inc.; Chicago (IL); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Equity

401(k)

Health plans

Paid time off

Parental leave

Discounted meals

Exclusive perks

Job summary

Grubhub Holdings Inc. is seeking an Associate Account Manager for its Scaled Accounts team. You will act as a trusted advisor for a portfolio of high-value enterprise restaurant accounts, protecting merchant sentiment, driving long-term retention, and improving operational performance.

You will blend empathetic communication with data-driven problem solving to turn challenges into growth opportunities, leveraging CRM tools and cross-functional collaboration to deliver exceptional partner support.

Qualifications

• 1–2+ years in Account Management, Customer Success, Merchant Operations, or Client-facing Support.
• Experience working with restaurants or high-volume SaaS/Marketplace environments is a strong plus.
• Strong written and verbal communication skills; comfortable high-touch phone check-ins with executives.

Responsibilities

• Serve as a dedicated contact for enterprise restaurant accounts to ensure strong partnership.
• Build trust by listening, anticipating needs, and providing clear follow-through.
• Turn metrics into actions by reviewing key data to spot opportunities for growth.
• Triaging merchant challenges and coordinating with internal teams to resolve issues.
• Share personalized recommendations on marketing tools, promotions, and platform features to increase order volume.
• Collaborate with cross-functional teams to deliver high-quality support and maintain records in Salesforce.

Skills

CRM proficiency

Communication

Enterprise mindset

Problem solving

Time management

Tools

Salesforce

Zendesk

Jira

Job description

Grubhub Holdings Inc. is seeking an Associate Account Manager for its Scaled Accounts team. You will act as a trusted advisor for a portfolio of high-value enterprise restaurant accounts, protecting merchant sentiment, driving long-term retention, and improving operational performance.

You will blend empathetic communication with data-driven problem solving to turn challenges into growth opportunities, leveraging CRM tools and cross-functional collaboration to deliver exceptional partner support.